# Automat not working. What to do? **URL:** \ **Category:** FAQ / Support\ **Created:** [March 20, 2024, 5:49pm UTC](https://forum.dadamachines.com/t/automat-not-working-what-to-do/637 "2024-03-20T17:49:20Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Benet](https://forum.dadamachines.com/letter_avatar_proxy/v4/letter/b/dfb087/32.png) [@Benet](https://forum.dadamachines.com/u/Benet)\ **Post date:** [March 20, 2024, 5:49pm UTC](https://forum.dadamachines.com/t/automat-not-working-what-to-do/637/1 "2024-03-20T17:49:21Z")
Hellow my name is Benet! I have a Dadamachine that has been conected and working for some shows, but today seems is not working any more. I try everything, to do the learning, but the midi in led is activated without the cable usb! Is any way to make a reset total? The fuse inside is ok, pluged on 24V, but no response with the learnings? Is any technical suport arround? Some one can fix it if i send it? Thanks ---
**Author:** ![johannes](https://forum.dadamachines.com/user_avatar/forum.dadamachines.com/johannes/32/11_2.png) [@johannes](https://forum.dadamachines.com/u/johannes)\ **Post date:** [March 20, 2024, 6:23pm UTC](https://forum.dadamachines.com/t/automat-not-working-what-to-do/637/2 "2024-03-20T18:23:36Z")
@Benet Hey, sorry to hear about your issue. 1. Do you have connected the automat with USB or with MIDI cables? 2. Did you press the buttons on the automat? I think you are probably in update mode with your unit. This means you need to install the software update file on the automat again. If the automat is in update mode it will be visible as a USB Drive (like an USB stick) on your computer. Please check this link for the update instructions. [https://dadamachines.com/getstarted/automat-software-update-process/](https://dadamachines.com/getstarted/automat-software-update-process/) I am currently working on a new documentation site for the automat. Hopefully this will be released within the next couple of weeks. Cheers, Johannes ---
**Author:** ![johannes](https://forum.dadamachines.com/user_avatar/forum.dadamachines.com/johannes/32/11_2.png) [@johannes](https://forum.dadamachines.com/u/johannes)\ **Post date:** [March 21, 2024, 12:31pm UTC](https://forum.dadamachines.com/t/automat-not-working-what-to-do/637/3 "2024-03-21T12:31:15Z")
Maybe this info is helpful for others too. As you fixed the issue with doing a software update. Please remember for the future that you only use the LEARN Button for configuration. Don’t press the “RESET” Button. I will change the name of the “RESET” to “UPDATE” Button. As for RESET you need to unplug the Power Supply and USB Cable. Do not press the RESET. ![automat-learn-button](https://forum.dadamachines.com/uploads/default/original/1X/9cb2b7529672ad90f6e136dc0bf2da4e7abb0077.jpeg) ---
**Author:** ![extrapartes](https://forum.dadamachines.com/letter_avatar_proxy/v4/letter/e/e0b2c6/32.png) [@extrapartes](https://forum.dadamachines.com/u/extrapartes)\ **Post date:** [July 16, 2025, 5:41pm UTC](https://forum.dadamachines.com/t/automat-not-working-what-to-do/637/4 "2025-07-16T17:41:16Z")
Hi Johannes, Hellow my name is Luís! I have a Dadamachine that has been conected and working for some shows, but today seems is not working any more. I think I need to make a new update, but the link you sugest is not working: [https://dadamachines.com/getstarted/automat-software-update-process/](https://dadamachines.com/getstarted/automat-software-update-process/) Can you please send me a new update and instructions link. thank you! ---
**Author:** ![johannes](https://forum.dadamachines.com/user_avatar/forum.dadamachines.com/johannes/32/11_2.png) [@johannes](https://forum.dadamachines.com/u/johannes)\ **Post date:** [July 23, 2025, 8:05pm UTC](https://forum.dadamachines.com/t/automat-not-working-what-to-do/637/5 "2025-07-23T20:05:03Z")
Hi @extrapartes did you sort the issue? Sorry i did only see this now… please write me an email to [support@dadamachines.com](mailto:support@dadamachines.com) if you still need help. Best, Johannes